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Posts tagged ticket

GetHelp 5.1 Enhancements

EnhancementsStephanie DelgadoFebruary 12, 20215.1, gethelp, release, enhancement, ticket, Management, details, all tickets, bulk, edit, assign, column, filter

GetHelp 4.7 Enhancements - Maintenance Release

EnhancementsStephanie DelgadoDecember 7, 20204.7, GetHelp, Gethelp, release, documenation, all tickets, report, reports, reporting, ticket, details

Ticket Routing - Ticket Updates

How To, Step by Steps, Ticket RoutingStephanie DelgadoNovember 4, 2020ticket, routing, updates, conditions, status

Ticket Management - Ticket Logs

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, logs, private notes, public notes, history, attachment, comments

Ticket Management - Re-Route Ticket

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, reroute, creation

Ticket Management - Edit Contact Info

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, contact, submitted by, service, group, followers, Unassigned

Ticket Management - Create ticket

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, create ticket, summary, priority, description, tag, room, site, attachment

Ticket Routing - Ticket Creation

How To, Step by StepsStephanie DelgadoNovember 4, 2020ticket, routing, creation, rule, criteria, condition

Ticket Management - Change Ticket Status

Step by Steps, How ToStephanie DelgadoNovember 4, 2020ticket, management, change, status, approve, deny, pending

Ticket Management - Approval Process

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, approval, process, approve, deny, pending

Ticket Management - Overview

Step by Steps, How To, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, overview, dashboard

Notifications - E-Mail to Ticket Creation

How To, Step by Steps, NotificationsStephanie DelgadoNovember 4, 2020notifications, e-mail, ticket, creation

Field Management - Ticket Templates

Step by Steps, How To, Field ManagementStephanie DelgadoNovember 4, 2020field, management, ticket, templates, default

Dashboard - Tech/Admin Ticket Lists

Step by Steps, How To, DashboardStephanie DelgadoNovember 4, 2020ticket, lists, all tickets, my tickets, unassigned, filter

GetHelp 4.6 Enhancements

EnhancementsStephanie DelgadoOctober 21, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module, 4.6

GetHelp 4.5 Enhancements

EnhancementsStephanie DelgadoSeptember 10, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module

GetHelp 4.4 Enhancements

EnhancementsStephanie DelgadoJune 25, 2020survey, surveys, ticket, template, routing, filter, all, tickets, search

GetHelp 4.2 Enhancements

EnhancementsStephanie DelgadoMarch 12, 2020enhancement, GetHelp, notifications, e-mail, SLA, Service, Level, agreement, ticket, template, print, service, hours, all, grid, time, tracking, report