We Moved!

Click here to go to the new Support Center

Browse by Category

Field management.png

Knowledge Base.png

Ticket Routing.png

Ticket Management.png

user management.png

Browse by Type

Posts tagged status

Ticket Routing - Ticket Updates

How To, Step by Steps, Ticket RoutingStephanie DelgadoNovember 4, 2020ticket, routing, updates, conditions, status

Ticket Management - Change Ticket Status

Step by Steps, How ToStephanie DelgadoNovember 4, 2020ticket, management, change, status, approve, deny, pending

GetHelp 4.6 Enhancements

EnhancementsStephanie DelgadoOctober 21, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module, 4.6

GetHelp 4.5 Enhancements

EnhancementsStephanie DelgadoSeptember 10, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module

GetHelp 4.3 Enhancements

EnhancementsStephanie DelgadoApril 20, 2020problem, types, Service, group, groups, custom, customized, user, permission, tech, technician, status, all tickets, unassigned, service

GetHelp 4.1 Enhancements

EnhancementsStephanie DelgadoMarch 3, 2020Gethelp, admin, tech, enhancements, sync, synchronize, tipweb-it, status, change