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Posts in How To

GetHelp Live Session: Ticket Routing Applications

How ToStephanie DelgadoMarch 31, 2021GetHelp, virtual, learning, settings, technician, user, articles, features

Dashboard – Tech/Admin Filtering Tickets

How To, Step by Steps, Ticket ManagementStephanie DelgadoFebruary 21, 2021dashboard, filter, ticket management

Dashboard - User Profile Settings

How To, Step by Steps, DashboardStephanie DelgadoNovember 6, 2020dashboard, user, profile, password, reset

SLA Targets

Step by Steps, How ToStephanie DelgadoNovember 6, 2020SLA, targets, first response, resolve within

Knowledge Base - Create an Article

Step by Steps, How To, Knowledge BaseStephanie DelgadoNovember 6, 2020knowledge, base, article, keywords

User Management - All Users/Create User

Step by Steps, How To, User ManagementStephanie DelgadoNovember 6, 2020User, management, create, all

User Management - Roles

Step by Steps, How ToStephanie DelgadoNovember 6, 2020User, Management, Roles, rights, access, view, permissions, visibility

User Management - Service Groups

Step by Steps, How To, User ManagementStephanie DelgadoNovember 6, 2020User, Management, Service, Group, Technician

User Management - Unattended Accounts

Step by Steps, How To, User ManagementStephanie DelgadoNovember 4, 2020User, Management, GetHelp, unattended, accounts

Ticket Routing - Auto Close

Step by Steps, How To, Ticket RoutingStephanie DelgadoNovember 4, 2020Ticket, Management, auto, close, rules, updates

Ticket Routing - Ticket Updates

How To, Step by Steps, Ticket RoutingStephanie DelgadoNovember 4, 2020ticket, routing, updates, conditions, status

Ticket Routing - Work Flow

How To, Step by Steps, Ticket RoutingStephanie DelgadoNovember 4, 2020Ticket, routing, workflow, assign, request, approval, pending, denied, open, closed, remove

Ticket Management - Ticket Logs

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, logs, private notes, public notes, history, attachment, comments

Ticket Management - Re-Route Ticket

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, reroute, creation

Ticket Management - Edit Contact Info

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, contact, submitted by, service, group, followers, Unassigned

Ticket Management - Create ticket

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, create ticket, summary, priority, description, tag, room, site, attachment

Ticket Routing - Ticket Creation

How To, Step by StepsStephanie DelgadoNovember 4, 2020ticket, routing, creation, rule, criteria, condition

Ticket Management - Change Ticket Status

Step by Steps, How ToStephanie DelgadoNovember 4, 2020ticket, management, change, status, approve, deny, pending

Ticket Management - Approval Process

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, approval, process, approve, deny, pending

Ticket Management - Edit Ticket Details

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket management, edit, details, management