GetHelp 4.6 Enhancements

What's New? Review details on the latest enhancements below.

Released October 26, 2020

 4.6 Release Documentation Click to Watch The Video

INCLUDED IN THIS RELEASE:

·       TICKET MANAGEMENT – Close tickets in bulk and apply a closing comment in the process

·       TICKET MANAGEMENT – Display resolution comment on ticket grid to aide in bulk closing

·       TICKET MANAGEMENT – Display SLA due dates on ticket grid and allow filtering by overdue, due today, due by

·       NEW REPORT – Report on percentage of tickets within SLA for first response time over duration

·       NEW REPORT – Report on percentage of tickets within SLA for resolution time over duration

·       TICKET ATTACHMENTS – Allow for additional file types for ticket attachments with larger file sizes

·       NOTIFICATIONS – Notify a Follower when added to ticket


EnhancementsStephanie Delgado4.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module, 4.6