GetHelp 4.4 Enhancements

What's New? Review details on the latest enhancements below.

Released June 25th, 2020

 4.4 Release Documentation Click to Watch the Video

  • End of Case Surveys - Follow up ticket resolutions with feedback surveys to track user satisfaction

  • New Ticket Template Options - Set the default priority and auto-assignments for templates 

  • Ticket Routing - Create rule conditions using custom fields to route tickets 

  • View Presets - Create filter and column sets on ticket grids to save and recall for later

  • Searching - Search for tickets by description, comments, private notes, and attachments

EnhancementsStephanie Delgadosurvey, surveys, ticket, template, routing, filter, all, tickets, search