GetHelp 4.2 Enhancements

What's New? Review details on the latest enhancements below.

Released March 16, 2020

 4.2 Release Documentation Click to Watch the Video

In Application Notifications

As a service provider, I can view notifications easily throughout the application by selecting the bell icon in the upper right-hand corner of the application.

Print Tickets

Allow the functionality to print an individual ticket which will include details of the ticket including custom fields and location information.

Ticket Templates - Allow field requirements to be set at the template level

Admins may specify field requirements at the ticket template level allowing for the fields Site, Room, and Tag Number to designate required / not required for each template.

SLA Email Notifications

Admins can set email notifications for Service Level Agreements (SLA’s) to notify when a ticket is approaching or is in breach of the SLA to aid in reducing response and resolve times.

Service Hours for SLA Calculations

Admins can establish available working hours for a segment or the entire team. Setting hours available to perform services ensure calculations for SLA response and resolution times are accurately accounting for hours.

All Tickets Grid - Pagination updates

Admins and techs can utilize the pagination at the bottom of the All Tickets page to view 10, 25, 50, or 100 tickets within the grid.

Time Tracking - Report on time entered by technicians over time 

A report is available under Analytics to view the Total Hours Entered By Technicians on tickets over time. Allowing for reporting on the amount of time spent on tickets and projects.