GetHelp 4.3 Enhancements

What's New? Review details on the latest enhancements below.

Released April 20th, 2020

 4.3 Release Documentation Click to Watch the Video

Problem Type by Service Group

  • Allow for multiple departments, groups, or teams to all utilize GetHelp, while only viewing problem types specific to their work. By relating ticket problem types to service groups, admins can now separate tickets for support and requests for specific groups (such as maintenance and technology), so tickets are only visible to the technicians that work them.

Customized User Permissions for Service Technicians

  • Allow for different levels of permissions across technicians. By creating a role template, admins can easily apply or remove capabilities for technicians in GetHelp, which include ticket permissions, unassigned and all tickets page access, analytics access, and knowledge base article creation. A few helpful role examples would be if your district has students working the help desk or if you need a “view-only” role such as a principal.

Status Color Added to All Tickets and Unassigned Grids 

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