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Ticket Management - Change Ticket Status

Step by Steps, How ToStephanie DelgadoNovember 4, 2020ticket, management, change, status, approve, deny, pending

Ticket Management - Approval Process

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, approval, process, approve, deny, pending

Ticket Management - Edit Ticket Details

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket management, edit, details, management

Ticket Management - Edit Custom Fields

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020tickets, management, edit, custom, fields

Ticket Management - Edit Location Info

How To, Step by Steps, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket management, management, edit, location

Ticket Management - Overview

Step by Steps, How To, Ticket ManagementStephanie DelgadoNovember 4, 2020ticket, management, overview, dashboard

Service Hours

Step by Steps, How ToStephanie DelgadoNovember 4, 2020service hours, time zone, sla

Notifications - E-Mail to Ticket Creation

How To, Step by Steps, NotificationsStephanie DelgadoNovember 4, 2020notifications, e-mail, ticket, creation

Notifications - Assignments

Step by Steps, How To, NotificationsStephanie DelgadoNovember 4, 2020notifications, assignments, follower, technician, comments, notify, service group

Knowledge Base - Edit an Article

Step by Steps, How To, Knowledge BaseStephanie DelgadoNovember 4, 2020Knowledgebase, knowledge, edit, article

Field Management - Ticket Templates

Step by Steps, How To, Field ManagementStephanie DelgadoNovember 4, 2020field, management, ticket, templates, default

Field Management - Priorities

Step by Steps, How ToStephanie DelgadoNovember 4, 2020Field, management, priority, critical

Field Management - All Fields

Step by Steps, How To, Field ManagementStephanie DelgadoNovember 4, 2020field, management, all fields, custom

Analytics

How To, Step by StepsStephanie DelgadoNovember 4, 2020analytics, reports, reporting

Dashboard - Tech/Admin Ticket Lists

Step by Steps, How To, DashboardStephanie DelgadoNovember 4, 2020ticket, lists, all tickets, my tickets, unassigned, filter

Field Management - Problem Types

Step by Steps, How To, Field ManagementStephanie DelgadoNovember 1, 2020Problem, types

GetHelp 4.6 Enhancements

EnhancementsStephanie DelgadoOctober 21, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module, 4.6

GetHelp 4.5 Enhancements

EnhancementsStephanie DelgadoSeptember 10, 20204.5, GetHelp, enhancement, release, approval, workflow, tickets, change, starus, status, automation, rule, creation, create, ticket, condition, followers, users, techs, admins, admin, tech, technician, notification, search, tag, serial, number, permission, closing, assign, assignment, survey, module

GetHelp Beginning of the Year Processes

How ToStephanie DelgadoAugust 10, 2020GetHelp, virtual, learning, admin, settings, technician, user, portal, email, e-mail, notification, studen, staff, parent, knowledge, base, articles, features