GetHelp Live Session: Ticket Routing Applications

Taking Advantage of Routing Rules

This session reviews and defines Ticket Creation and Ticket Updates.

It also shows the set-up of real-world applications using routing rules in GetHelp.

Examples include: 

•Delivering tickets with respective problem types to multiple service departments

•Using routing for an auto close solution

•Using advanced routing for the approval process

•Routing to add a service group

•Routing with custom fields

•Routing with TIPWeb-IT fields