GH Table of Contents

User Portal

              Dashboard - User Profile Settings

Tech View (With full permissions and visibility)

Dashboard - Tech/Admin View

              Dashboard - Tech/Admin Ticket Lists (Filter&Sort/Columns)

Ticket Management

Ticket Management - Overview

Ticket Management - Edit Location Info

Ticket Management - Edit Custom Fields

Ticket Management – Edit Ticket Details

Ticket Management - Approval Process

Ticket Management - Change Ticket Status

Ticket Management - Create ticket

Ticket Management - Edit Contact Info

Ticket Management - Re-Route Ticket

Ticket Management – Ticket Logs

Knowledgebase

Knowledgebase - Create an Article

Knowledgebase – Edit an Article

Analytics

ADMIN MENU

Notifications

              Notifications - Assignments

              Notifications - E-Mail to Ticket Creation

Field Management

              Field Management - All Fields

              Field Management - Priorities

              Field Management - Problem types                      

Field Management - Ticket Templates

Service Hours

SLA Targets

Surveys

Ticket Routing

Ticket Routing – Work Flow

Ticket Routing - Ticket Creation

              Ticket Routing - Ticket Updates

              Ticket Routing - Auto Close

User Management

              User Management – All Users/Create User

              User Management - Roles

              User Management – Service Groups

              User Management - Unattended Accounts