Implementation and Training
Below you will find Resources to support Application set-Up and training
These resources require Your enrollment in the Frontline User Portal. If you do not have access to the Frontline User Portal, please contact your district level lead for this application.
HelpDesk Application Orientation for Admin & Tech
Start here to understand the Basics of how the HelpDesk application Functions from the view of the Administrator or Technical roles
Help Desk Application - Setting up your Foundation: Admin View
Use this section to section to customize the Help Desk Application for your district. Design problem types, Create routing rules and establish Roles to create the Technician and user experiences
User Portal Learning Path Link:
Training Plan:
Other Resources:
Help Desk - Setting Up Your Foundation
Help Desk Admin - Training Workbook
Help Desk Application - Ticket Management Basics: Ticket view
This section applies to Anyone who will review and work a ticket under a Technician or Admin role.
User Portal Learning Path Link:
Training Plan:
Other Resources:
Help Desk - Ticket Management Basics
Help Desk Ticket Management -Training Workbook
