Help Desk (GetHelp)

Basics Group Training

Session Recordings

Admin View Session 1

  • 2:56 Submitting a Ticket from User Portal

  • 15:54 Navigating the Dashboard & Accessing Tickets

  • 28:14 Managing Access, Permissions and Visibility - User Management

  • 41:31 Getting Information from the User - Problem Types

  • 47:52 Custom Fields

  • 50:58 Ticket Template

  • 57:50 Priority Management

  • 1:06:40 Sub-problem Types

Admin View Session 2

Ticket /Tech View Session 3

  • 2:14 Notification - Statuses

  • 11:53 Ticket Assignment based on rules - Routing rules

  • 23:27 Service Level Agreements and Service Hours

  • 29:24 Surveys

  • 32:21 Knowledge Base

  • 36:35 Reporting

  • 42:13 Asset Management Connections with ticket

  • 1:47 User Portal View

  • 12:08 Tech/Admin Dashboard

  • 14:03 Unassigned/All Tickets Grids

  • 18:34 Customizing All Tickets Grid

  • 21:24 Bulk Actions in All Tickets Grid

  • 25:18 Reading a Ticket

  • 31:40 Ticket Logs/Activity Tabs

  • 36:00 Working a Ticket/Ticket Statuses

  • 38:27 Creating a Ticket - Tech View

  • 43:46 Ticket Connection to Asset Management

  • 46:25 Knowledge Base