Learning Opportunities Dashboard

What’s included in the dashboard - For new and returning users:

Free Live Training Registration, Pre-Recorded Sessions, Foundational Learning Opportunities, Manuals, Personal Training Plan And More.

Implementation and Basics Learning Series

In These Live Sessions, You’ll Learn Alongside Other Districts On The Foundational Features Within The

Help Desk Application.

Admin And Technician View Sessions ~ Attendance Is Unlimited!

Basic/Refresher Training Sessions: Admin View - for Staff responsible for setting up your ticketing system and managing Technicians and Usage

(90 minute session including Q&A time)

Basic/Refresher Training Sessions: Ticket View - for Staff responsible for managing and Resolving service tickets. (also recommended for Admin)

(90 minute session including Q&A time)

Help Desk Basic/Refresher Solution Session 1: Admin View - User Management and Problem Types

Registration for Session 1

Registration For Session 2

Help Desk Basic/Refresher Solution Session 2: Routing Rules, Knowledge Base and More

Registration for Session 3

Help Desk Basic/Refresher Solution Session 3: Ticket Management View (For Admin and Techs)

Previous Session Recordings

Full District And Technician View Basics Recordings

Time Stamps To Access Specific Topics Quickly
Use To Supplement Live Training And Revisit Content

Open Q&A - Working Sessions
After you have completed the live implementation series above, bring your questions to a live Q&A session!

Description:
Q&A’s Are Designed To Be Working Sessions Where You Get To Drive The Topics. Come With Your Processes And Questions You Currently Need Additional Assistance On.
Benefit Is A Live Walkthrough Of Areas You Currently Need Additional Support With And Getting To Hear Other Districts Questions And Responses.

QA for HELP Desk Questions