Learning Opportunities Dashboard

What’s included in the dashboard - For new and returning users:

Free Live Training Registration, Pre-Recorded Sessions, Foundational Learning Opportunities, Manuals, Personal Training Plan And More.

In These Prerecorded Trainings, You’ll Learn The Foundational Features Within The

Help Desk Management Application

Available Now: Admin & Technician View Basics

Foundational Learning Opportunities For Implementation Basics And Refreshers.

On-Demand ELearning Gives The Flexibility School Districts Need To Gain Necessary Knowledge In The Time Frame That Fits Best.

With The Frontline Portal, New And Existing Users Can Learn At Their Own Pace.

Want To Learn More? To Get Enrolled Contact Your Implementation Manager Or Email Hss_training@Frontlineed.Com

Full District And Technician View Basics Recordings

Ticket Management View (For Admin and Techs)

Description: This Sessions Will Cover workflow of a ticket, methods to resolve quickly and efficiently.

Recommended Audience: For Staff Responsible For Managing And Resolving Service Tickets. (Also Recommended For Admin)

Admin View Recordings 1 & 2

Description: These Sessions Will Cover How To Configure Your Application, Maintain Data Integrity And Standardization.

1: Admin View - User Management and Problem Types

2: Routing Rules, Knowledge Base and More

Recommended Audience: Administrative Staff Responsible For Application Setup

Tickets

Edit Ticket Details

Admin Tools

Problem Types

Notifications

Service Groups