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*Session times are in Central Standard Time (CST)

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Trainer: Deborah Menefee

Location: Free Webcast Session

Structure: 1-hour session

Covering:

• Setting up User Roles and Routing Rules for the approval process

Recommended Attendees: Those responsible for managing GH routing and work flow

Learn how a combination of routing rules and the specialized approval statuses can create an approval process before tickets enter the full ticket workflow.