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*Session times are in Central Standard Time (CST)

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Trainer: Deborah Menefee

Location: Free Webcast Session

Structure: 1-hour session

Covering:

• Ticket Creation rules

• Ticket Updates rules

Recommended Attendees: Staff responsible for routing rule management.

Ticket routing makes the assignment of technicians and service groups efficient and effective. Learn routing rule tips and tricks to make the most of this process.