Register for the training by filling out this form! You will receive a link to join the training in your email. There are unlimited opportunities to attend this training and an unlimited amount of attendance for users within the district. Trainings will be cancelled 48 hours before if there are no registrations.
*Session times are in Central Standard Time (CST)
Trainer: Deborah Menefee
Prepare and customize your GetHelp application to manage service tickets from students and staff.
Location: Free Webcast Session
Structure: 2-hour session with a 30-minute Q&A after
Covering:
Application Overview
Admin Settings
Customizing your application
Problem Types
Custom Fields/Ticket templates
Routing Rules
Establishing the technician experience
Service Groups
User Roles
Surveys
Reporting