November 8 - 10, 2022
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November 8 - 10, 2022 ~
FRONTLINE Education
Eastern Region User Group - Fall 2022
Get ready to collaborate, learn, brainstorm and more! With a Focus on Asset Management and Help Desk products.
this will be 3 days you will not want to miss!
You’ll be able to determine which curriculum track you’d like to follow and engage in thought provoking conversation with other likeminded individuals who manage and support the education of our schools.
View Eastern States A Part of this User group
*Western and Central User Group coming Spring 2023
New this year, Breakout Sessions!
Following each session breakout rooms will be launched to connect with similar sized districts and Frontline SME’s! Attend as able to.
View Event session overviews below
Click a session title to view details and register*
Day 1 - Tuesday, November 8th, 2022
Opening Session: User Group Kickoff
November 8th, 2022 - 10:00AM, EST
25 minutes
Recommended Attendees: EVERYONE who manages Assets or help desk in their district
Attendee Handouts And Resources:
Asset Management Offering
Session 1: Methods to Managing Your Disposals & Recycling
Walkthrough workflows of disposal - device status, transfers, email notifications, archiving and reporting
November 8th, 2022 - 11:00AM, EST
45 minutes + 30 Minute breakout session
Recommended Attendees: Those responsible for managing end of life assets within the district or interested in learning how to plan out and implement any process/workflow in asset management
Attendee Handouts and Resources:
Help Desk Offering
Session 2: Managing Ticket Visibility (Permissions)
Map out roles, permissions and templates to manage visibility of ticket views and custom field access for technicians. Also use problem type settings to control staff and student dashboards
November 8th, 2022 - 1:00PM, EST
45 minutes + 30 Minute breakout session
Recommended Attendees: Those responsible for managing Technician Roles and Ticket Visibility in the Help Desk application
Attendee Handouts and Resources:
Managing Ticket Visibility (Permissions) Slides
Day 2 - Wednesday, November 9th, 2022
Help Desk Offering
Session 3: Automations Management (Routing and Notifications)
Automate ticket assignment and status notification for increased efficiency and communication.
November 9th, 2022 - 10:00AM, EST
45 minutes + 30 Minute breakout session
Recommended Attendees: Those responsible for managing Ticket Automation and Email communications in the Help Desk Application
Attendee Handouts And Resources:
Automations Management (Routing and Notifications) Slides
Asset Management Offering
Session 4: Reporting for Success - Getting the most out of your inventory data
Planning and Building reports - sharing the results and saving customizations
November 9th, 2022 - 1:00PM, EST
45 minutes + 30 Minute breakout session
Recommended Attendees: Those responsible for inventory reporting within the district, even at the site level!
Attendee Handouts and Resources
Asset Management Reporting for Sucess Slides
Product Meeting: Asset Management 12.4 & 1.16 Release Review
Gain insights into the up and coming releases for the Asset Management application
November 9th, 2022 - 2:30PM, EST
60 minutes
Recommended Attendees: Those responsible for managing Asset Management
Attendee Handouts And Resources
Day 3 - Thursday, November 10th, 2022
Session 5: Asset Management and Help Desk Synchronization
Find the connections between Asset Management and Help Desk management including location, status and repair history of an asset
November 10th, 2022 - 10:00AM, EST
45 minutes + 30 Minute breakout session
Recommended Attendees: Those responsible for managing both asset management and help desk management applications
Attendee Handouts And Resources:
Asset Management and Help Desk Synchronization Slides
Product Meeting: Help Desk Upcoming Release Review
Gain insights into the up and coming releases for the Help Desk application
November 10th, 2022 - 12:00PM, EST
60 minutes
Recommended Attendees: Those responsible for managing Help Desk
Attendee Handouts And Resources:
Session Recording (coming soon)
Closing Session: User Group Event Closeout
Join us for the Eastern Region Fall User Group 2022 Closing Meeting!
This session will recap on the last 3 days, reminders and next steps.
November 10th, 2022 - 1:10PM, EST
25 minutes
Recommended Attendees: EVERYONE who attended any of the user group sessions
Attendee Handouts And Resources