Welcome to the

Help Desk Implementation Dashboard

Follow steps below to implement and gain the foundational knowledge for your application.

Between the linked Resources and training, you’ll work to configure your application in the manner that will work best for you.

Step 1: To begin - complete and submit configuration documents to your Implementations Manager.

Required documents:

* Return this document to your Implementations Manager via email.

* If You have Asset Mgmt. some requirements may have been completed with its onboarding. Your Implementation Manager will communicate with you.

Step 2: Complete and submit SSO documents to your Implementations Manager.

Example documents:

  • SSO Configuration

* You Will Receive These Document From Your Implementations Manager Via Email.

Begin Learning Your Application:

Step 3: Prepare to enroll participants in the Frontline Portal

*If you have purchased training, get a jump start by reviewing the Frontline Portal Content first.

Learning in the Frontline Portal (Learning Management System) gives the flexibility you need to gain necessary knowledge of the Help Desk application.

Step 3.1: Review the Portal User/Role List (button) below.

Sample content within the list:

  • example across Row 2

  • Email Address in column J Defines who will receive the reporting. Defined as “manager”

    • “Manager” reporting includes: User completion status of required Basics learning plan(s) within the district.

Below,  find the Learning Roles for the application.

Roles:

  • Admin View – application settings. Has no restrictions

  • Technician View – works problem tickets. Visibility is based on problem type and permissions as setup by Admin

Step 4: Complete and Email the Poral User/role File to your Implementations Manager.

To enroll users download, save and email your Implementation Manager the Portal User Role List.

Within 2 business days, you will receive an invitation to Frontline Portal training.

Make sure you ask your local IT department to add the email portal-no-reply@frontlineed.com to your safe list.

Step 5: Download your application Self-Paced Learning Plan (Coming Soon)

*Use along side the Frontline Portal learning and for continual maintenance of the application.

Refer to and use your application Learning Plan to track your progress.

Begin using your application.

Step 6:

Step 7:

Helpful Resources:

Problem Types Worksheet - help as you map out your problem type structure

Help Desk Reference Guide - Provides overview of the application and key processes

After Go Live, You Will Be Transitioned To The Next Phase In Your Onboarding.

Inquire With Your Implementation Manager For Details.