HelpDesk Custom Training- Session 1

Learn how to configure your HelpDesk software and enable your service team to effectively create, manage, and report on tickets. This course also comes with tips and resources on training your team.

Session topics include: User Management, Admin Settings, Create/Manage Tickets, Asset Management Asset Sync, User Portal, Analytics, Knowledge Base Articles. Duration: 2 hours

HelpDesk Custom Training- Session 2

Learn how to use your HelpDesk software from the service tech view. The second half of this session is left open to address questions about program configuration.

Session 2 topics include: All Tickets grid, Ticket Status, Reading a ticket, Knowledge Base Articles Duration: 2 hours

HelpDesk Targeted Webcast Training

 Get Targeted training on Help Desk topics!

Session designed to review a specific topic such as: Problem Types, SLAs, Ticket Templates, Routing Rules & Conditions. Duration: 1 hour